Effective date: 27 November 2025
Article 1 — Definitions and scope
1.1 "Seller" means Carmela Group Limited, a company registered in Hong Kong, which operates the wholesale platform at carmelafashion.com.
1.2 "Buyer" means the professional wholesale customer whose business registration has been reviewed and approved on the Website.
1.3 These General Terms of Sale ("Terms") apply to all transactions concluded via carmelafashion.com. Unless otherwise agreed in a separate written contract signed by both parties, these Terms constitute the entire and exclusive agreement between the parties.
Article 2 — Orders and contract formation
2.1 An order placed by the Buyer constitutes a binding offer.
2.2 The sales contract is formed when the Seller sends an order confirmation email and the goods are dispatched. The Seller reserves the right to refuse any order without giving reasons.
Article 3 — Price and payment
3.1 Prices are displayed in the Buyer's regional currency, determined by the delivery region selected when the order is placed. The price confirmed at checkout is final. Prices exclude import duties, VAT/GST and any other import taxes of the destination country.
3.2 DAP (Delivered at Place) Incoterms 2020 apply: the Seller bears cost and risk until the goods are placed at the Buyer's named destination; import clearance, duties, VAT/GST and taxes are the Buyer's responsibility.
3.3 Payment must be made in full at the time of ordering via the online payment methods offered on the Website. Goods are dispatched once payment has been received in full.
Article 4 — Delivery
4.1 All goods are shipped from warehouses in Mainland China via SF Express International.
4.2 Shipping rates and estimated transit times are configured per delivery region and are displayed on the Website at checkout and on the relevant product pages. No single global freight rate applies.
4.3 The estimated transit times displayed on the Website are indicative only, and exclude customs clearance in the destination country.
4.4 Risk passes to the Buyer once the goods are placed at the named destination.
Article 5 — B2B wholesale — no returns
5.1 As this is a business-to-business wholesale platform, all sales are final.
5.2 No returns, exchanges or order cancellations are accepted, except where goods are damaged or defective.
5.3 Damaged or defective goods must be reported within 7 days of delivery to julia@carmelafashion.com or contact@carmelafashion.com, quoting the order number and including photographs of the goods. The remedy, whether replacement, credit note or refund, is agreed case by case.
5.4 Damage or loss in transit must be claimed directly from SF Express International.
Article 6 — Origin and compliance
6.1 All products are designed and manufactured in Mainland China.
6.2 The Buyer is solely responsible for ensuring that imported goods comply with the laws and regulatory requirements of the destination country or countries into which the goods are imported, including textile labelling and other applicable requirements.
6.3 HS codes are provided for clothing products to assist the Buyer with customs clearance.
Article 7 — Intellectual property
The Buyer may not use product images, designs or trademarks for any unauthorised purpose.
Article 8 — Force majeure
The Seller shall not be liable for failure to perform due to events beyond its reasonable control.
Article 9 — Confidentiality
The Buyer shall keep wholesale prices and other commercial information confidential.
Article 10 — Governing law and jurisdiction
10.1 These Terms are governed by the laws of Hong Kong.
10.2 Any dispute shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
Article 11 — Miscellaneous
11.1 The English version of these Terms is authoritative. Translations into other languages are provided for convenience only and have no legal effect.
11.2 The Seller may amend these Terms at any time; amendments become effective upon publication on the Website.
Contact: contact@carmelafashion.com
Tel: +852 5115 7176 (Hong Kong) / +33 6 10 98 43 05 (Europe)
