Terms of Use – CarmelaFashion

Legal

Effective date: 27 November 2025

1. Introduction

Welcome to carmelafashion.com (the "Website"), operated by Carmela Group Limited ("the Company", "we", or "us"). This Website is a business-to-business (B2B) wholesale platform accessible only to professional buyers whose business registration has been reviewed and approved by us. By accessing or using the Website, you (or the company you represent) agree to be bound by these Terms of Use. If you do not agree, please cease using the Website immediately.

2. Registration and account

2.1 You must be at least 18 years old and have full legal capacity to register.

2.2 You are required to provide true, accurate, and complete business information during registration. Your application will be reviewed by us and access to wholesale pricing is granted only once it has been approved. Providing false information may result in suspension or termination of your account.

2.3 You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

2.4 We reserve the right to reject any registration application or terminate any account. Except where you have breached these Terms, we will normally give you reasonable prior notice and, where possible, an explanation.

3. Use restrictions

3.1 All content on the Website (including but not limited to text, photographs, videos, designs, and pricing) is protected by copyright, trademark, and other intellectual property laws. Reproduction, distribution, or any commercial use without our prior written consent is strictly prohibited.

3.2 The use of automated tools (e.g. crawlers, robots) to scrape data from the Website is forbidden.

3.3 Any action that interferes with the normal operation of the Website or compromises its security is prohibited.

4. Pricing and orders

4.1 Prices are displayed in the buyer's regional currency and exclude import duties, VAT/GST and other import taxes. We use DAP (Delivered at Place, Incoterms 2020): risk and costs transfer to the buyer once the goods are placed at the named destination in the buyer's destination country. Import clearance and the associated duties and taxes are the buyer's responsibility at the destination country.

4.2 Prices may be adjusted due to promotions, exchange rates, or stock changes. The final price confirmed at checkout shall prevail.

4.3 Placing an order constitutes a legally binding offer; we reserve the right to accept or reject any order.

5. Payment

All transactions are processed through the online payment methods offered on the Website. Please refer to the terms applicable to the payment method you select at checkout for details.

6. Intellectual property

All content on the Website is owned by Carmela Group Limited or its suppliers. Unauthorised use constitutes infringement, and we reserve the right to pursue legal remedies.

7. Limitation of liability

7.1 Product images and descriptions are for reference only; actual colours and sizes may vary slightly due to monitor settings.

7.2 We do not guarantee that the Website will be uninterrupted or error-free.

7.3 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, punitive, or consequential damages.

8. Governing law and jurisdiction

These Terms shall be governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

9. Amendments

We reserve the right to modify these Terms at any time. Revised Terms become effective immediately upon posting on the Website. Continued use constitutes acceptance.